Our terms & conditions for all Stallholder’s are set out below.
Traders are invited to attend the market event by email.
Confirmation of attendance is by return email and in doing so the trader automatically agrees to the terms and conditions.
Payment must be made at least 5 working days in advance of an event unless otherwise indicated. If payment not present in Cooper’s Markets account prior to the event cash on the day of the event is acceptable. Payments on the day via bacs or after the event will not be accepted.
Payment should be made by bank transfer to the appropriate bank account quoting the date of the event as a reference.
Direct debit/ standing orders may be set up if more convenient (cancellation and refund policies still apply to DD & STO)
Cheques are not accepted as payment method.
Late payments taken as cash on the day will incur an administration fee of £5.00.
Cancellations of confirmed bookings from stallholders will only be accepted up to one week prior to the relevant market day. A full refund will be only be paid if sufficient notice is provided.
In the event of extreme adverse weather conditions, causing Cooper’s Markets to cancel the market, refunds will be made in full.
Most regular monthly events operate trading times of 10.00 am to 3.00pm. Stallholders are expected to trade for the duration of the event as a courtesy to their fellow traders and at the request of the Operator.
Should a stallholder be required to leave early it is expected they will first gain permission from the Market Manager.
Any variation to these trading times will be notified by the Operator prior to the event.
Cooper’s Markets is solely responsible for the allocation and position of pitch sites.
It is not permissible for stallholders to change the pitch position without consultation with the Operator or Market Manager.
The market is focused on produce form the Chilterns, however there will be opportunities for none food traders to attend the market, this is down to the discretion of the market organisers.
Cooper’s Markets will endeavour to prevent duplication of products within the event but does not guarantee exclusivity.
Stallholders must operate strictly within the marked boundaries of the stall site that has been allocated to them, generally 3mx3m and avoid encroachment into neighbouring trader pitch space. Additional tables must fit within the allocated space.
The presentation of stalls must be of a professional standard that is satisfactory to Cooper’s Markets.
Traders supplying their own infrastructure, must ensure that it is good quality and weighted appropriately.
Approval to use a portable generator can only be given by Cooper’s Markets and only in exceptional circumstances.
Gas safety certificates must be provided for all gas appliances.
Smoking is not permitted in the vicinity of any of the stalls.
Stallholders must set up, close down, load and unload strictly within the specified times and guidelines given for each event.
Before vacating their stall site, stallholders must remove all rubbish and do all other things that may be reasonably necessary to leave the stall site in the same condition that it was in before they set up their stall for the day.
Stallholders are required to remove any items that have been attached to gazebos and tables so as not to cause harm or encumbrance to crew during de rig.
Stallholders are required to remove and take away their own trade waste.
Cooper’s Markets operate in all weathers and will operate on the designated market day unless extreme weather or other disruptions that are beyond the their control and compel them to close the markets for the safety of traders and the public.
It is the responsibility of the stallholder to contact the Operator to check if the event is going ahead.
The Operator will communicate the cancellation of an event via social media.
Stallholders must comply with all directions given to them by Cooper’s Markets.
Stallholders must treat the staff of Cooper’s Markets, other stallholders and members of the public with courtesy and respect at all times.
Any unacceptable behaviour including, but not limited to, aggression, abusive language or refusal to comply with a reasonable direction will be treated as a breach of a condition of these regulations. Such a breach is likely to result in that stallholder being required to leave the markets immediately and being banned from trading at any future markets.
Any direction given by Cooper’s Markets regarding risk management or accident prevention must be complied with strictly and immediately.
Cooper’s Markets may make determinations to resolve any dispute that may arise including, but not limited to, disputes between stallholders and disputes between stallholders and customers or other members of the public. Cooper’s Markets decision is final.
The stallholder acknowledges and agrees that, by applying to hire a stall site, the stallholder makes the following warranties and representations:
That the statements made in the online application system are true, accurate and complete;
That the stallholder has carefully read these regulations and agrees to be bound by their terms and conditions;
That the stallholder has the full legal and beneficial ownership of the goods that they offer for sale and that their ownership is free of any encumbrances;
That the stallholder will not engage in any false or misleading conduct including, but not limited to, selling counterfeit goods or mislabelling goods;
That the stallholder has the necessary licenses, practicing certificates or permission to sell the goods that they offer for sale;
Stallholders must supply all necessary documentation requested the first time they trade at an event or when subsequently requested.
Updated copies are to be sent when insurance renewal takes place.
The stallholder acknowledges and agrees that Cooper’s Markets has not given any warranties or made any representations relating to the stallholder’s occupation or use of a stall site at Cooper’s Markets other than as are specifically set out in these regulations. This includes, but is not limited to, any warranties or representations relating to:
The stallholder’s likely sales or profits;
The benefits of the location of any particular stall site;
The number of potential customers that are likely to visit the markets;
The presence of other stallholders on the same market day selling the same or similar goods or services or the location of
their stall site;
The services and facilities that are available to the stallholder other than as are expressly set out in these regulations;
The extent to which Cooper’s Markets has carried out marketing or advertising to attract customers to the markets;
The suitability of the markets for any particular purpose;
The stallholder acknowledges and agrees that Cooper’s Markets is not liable for any claims arising from:
Damage to the goods or other property of the stallholder;
Theft of the goods or other property of the stallholder;
Injury, loss or damage suffered by any person at Cooper’s Markets;
Damage to or the theft of the property of any person at the markets.
Stallholders must at all times have available copies of their Public Liability Insurance policies.
Stallholders must have public liability insurance cover of £5M
Risk Management and Accident Prevention
Stallholders must comply with Coopers Markets online bookings and payment procedures, to help Cooper’s Markets staff to keep to a minimum the amount of cash that they need to hold on market days.
Stallholders must report promptly to the Operator any security problems including, but not limited to, robberies, shoplifting, pickpocketing, unusual packages or the need to forcibly remove drunken or belligerent customers from the events.
Any stallholder using equipment or practices that could endanger the health & safety of any persons will be asked to leave the event.
Stallholders must appreciate that most events are held on public roads. When setting up, closing down, loading and unloading in this area, they must exercise the same degree of care for their own safety and consideration for the safety and convenience of others that they should exercise on a public road.
Where traffic management signs, cones etc are in force it is the responsibility of all stallholders to ensure that they are correctly repositioned if manoeuvred for access.
To reduce the risk of tripping accidents, stallholders must keep their stall site and the immediate vicinity clear of anything that might obstruct pedestrian traffic and cause tripping accidents.
Stallholders must ensure that their stall sites are free of any sharp corners or dangerous projections that might injure customers particularly of hard materials such as timber, metal or glass.
It is imperative that nothing sharp or dangerous is attached to tables or gazebos that may endanger or encumber set up crew when
erecting or dismantling equipment eg staples, screws, clips, fastenings.
Food stallholders must rely on their own public liability insurance to include cover for claims arising from the sale of hot food or from food contamination.
Food stallholders must acknowledge and agree that Cooper’s Markets is not liable for any worker’s compensation claim by any of their staff.
In the storage, preparation, cooking and service of food, food stallholders must comply strictly with all legal requirements and/or the recognised best practice standards including, but not limited to:
Holding a valid Food Hygiene Certificate and also be registered and inspected (or pending) by their local Environmental Health Office.
All sales of alcohol must be made in accordance with Challenge 25 guidelines.
Goods must be marked and priced according to legal requirements. Contact your local Trading Standards office for more information.